Information We Collect

When you engage our API testing and integration services, we collect information necessary to deliver quality technical solutions. This includes contact details you provide during project discussions, technical specifications for your systems, and API documentation you share for testing purposes.

We also gather information about your integration requirements, system architecture details relevant to our testing work, and communication records throughout our professional relationship. This data helps us provide accurate testing results and maintain project continuity.

How We Use Your Information

Your information serves specific purposes related to delivering professional API testing and integration services. We use technical specifications to configure proper testing environments, contact information to coordinate project timelines, and system documentation to understand integration requirements thoroughly.

Project data helps us track testing progress, identify potential integration issues, and provide detailed reports on API performance. We also use this information to improve our testing methodologies and maintain quality standards across client projects.

Data Storage and Security

Client data receives protection through multiple security layers appropriate for professional IT services. Technical documentation and project files are stored in encrypted databases with restricted access limited to team members directly involved in your project work.

We maintain secure communication channels for sensitive information sharing and regularly update our security protocols to address emerging threats in the IT services sector. Physical access controls protect our development and testing environments where client data may be temporarily processed.

Information Sharing and Disclosure

Plusconnectnova operates with strict confidentiality standards typical of professional IT consulting relationships. We don't share client technical specifications, API documentation, or project details with external parties unless you explicitly authorize such sharing for specific integration purposes.

Rare exceptions include legal requirements under Thai law, situations where disclosure protects legitimate business interests, or emergencies involving system security. Any required disclosure would be limited to essential information and documented appropriately.

When working with third-party tools or services necessary for testing (such as monitoring platforms or development frameworks), we ensure these providers maintain appropriate security standards and use your data only for the specific testing purposes we've authorized.

Your Rights Regarding Personal Data

As our client, you maintain significant control over information we hold about your projects and business systems. You can request copies of data we've collected, ask for corrections to inaccurate information, or specify restrictions on how we process certain types of project data.

These rights operate within practical limitations of ongoing service delivery and legal requirements for business record keeping. We'll work with you to address data management requests while maintaining service continuity for active projects.

Data Retention and Deletion

Project data retention follows practical timelines based on service delivery needs and professional record-keeping standards. Active project information remains accessible throughout our working relationship and for reasonable periods afterward to address potential technical questions or follow-up work.

Technical specifications and testing results are typically retained for two years after project completion, allowing for future integration support or system upgrades. Contact information and basic project records may be kept longer to maintain business relationship continuity.

You can request earlier deletion of specific data types, though some information may need to remain for legal compliance or accounting purposes. We'll explain any retention requirements and work with you to minimize data storage where possible.

International Data Transfers

Our primary operations are based in Thailand, with data processing occurring within Thai borders under local privacy regulations. When client projects require interaction with international APIs or cloud services, we ensure appropriate safeguards protect data during transfer and processing.

Third-party testing tools or development platforms used in service delivery may involve data transfer to countries with different privacy frameworks. We evaluate these tools carefully and use contracts requiring adequate protection for client information regardless of processing location.

Cookie and Tracking Technology

Our website uses minimal tracking technology focused on understanding how potential clients find and use our service information. Basic analytics help us improve website functionality and identify which technical content proves most useful for businesses seeking API testing services.

We don't use advertising cookies or behavioral tracking for marketing purposes. Session cookies may temporarily store form information to improve user experience during project inquiry submissions, but these expire when you close your browser.

Project management platforms we use for client communication may employ their own cookies for functionality purposes. These are typically essential for secure login and file sharing capabilities rather than tracking or advertising functions.

Updates to This Privacy Policy

Privacy practices evolve alongside technology changes and regulatory developments affecting IT service providers. We review this policy annually and update it when business practices change or new privacy requirements emerge in our operating environment.

Significant changes that affect how we handle client data will be communicated directly to active clients through project communication channels. Minor updates focused on clarity or additional protections will be posted on our website with updated effective dates.

We recommend reviewing this policy periodically, especially when beginning new integration projects that might involve different data processing requirements or third-party service interactions.